Are you getting the Plex media file format not supported error? If your answer is YES then you are in the right place.
Plex is a media player that provides free and on-demand Movies & Shows, live TV, music, and other entertainment content.
Like any other streaming service or platform, Plex is also not free from software bugs and glitches.
Users often encounter issues and errors while streaming their favorite movies and other videos.
Currently, it has been seen that some Plex users are getting the “Plex media file format not supported” error.
This is happening because the file format of the content users are trying to stream is not supported by the Plex player.
If you are also getting the same error, don’t worry as we have got you covered.
In this guide, you’ll learn what causes the “Plex media file format not supported” error and how to fix it.
What Causes the “Plex media file format not supported” Error?
There may be several reasons why you are facing the “Plex media file format not supported” error. Some of the most common reasons include:
- Unsupported file format.
- Issues with the server.
- Outdated version of the app.
- Incompatible device.
Irrespective of the reasons why you are facing this error, you can fix it using the troubleshooting methods below.
So, without any further ado let’s get started:
How to Fix the “Plex media file format not supported” Error
Use the following methods to fix the “Plex media file format not supported” error.
Restart the App
Sometimes users encounter issues because of the bugs and glitches present in the app and device.
Fortunately, these glitches are temporary and can be fixed by simply restarting the app.
So, before you start troubleshooting this problem using a complex method it is recommended to try closing and restarting the Plex app.
To completely close the app on a mobile device, drag the screen upward and clear the app from the quick menu.
To completely close the Plex app on a Windows operating system use the following steps:
- Open the Task Manager.
- Go to the Processes tab.
- Here locate the Plax app.
- Once you find the app, right-click on it and select End Task.
- This will completely close the app.
- Wait for a few minutes and restart the Plex to check if your problem is fixed.
Make Sure to Play Supported Video Format
As you can see in the error message, you are facing the “Plex media file format not supported” error because Plex does not support the file format.
Plex player supports only limited file formats. If you are trying to play the file which is not supported by the Plex player then you may encounter technical issues and errors.
To avoid this type of issue and error, make sure to play the supported version of the videos or music.
Restart the Device
If restarting the Plex app does not fix your problem then you should consider restarting your device as well.
This will resolve bugs and glitches present in your device and also fix issues caused by them.
Update the Plex App
If you are using the outdated version of the Plex app, it must be the reason why you are facing this error.
In that case, you can fix the “Plex media file format not supported” error by updating the Plex app.
On a mobile device, go to Google PlayStore or App Store and search for the Plex app.
Tap on the update button next to the app name to update the app to the latest version.
On PC, go to the official website of the Plex and download and install the latest version of the Plex app.
Uninstall and Reinstall the Plex App
Sometimes users are encountering issues because of the missing and corrupted installation files.
If updating the app does not fix your problem, you should try uninstalling and reinstall the Plex app.
On Mobile Device:
- First, tap and hold the Plex app icon.
- From the menu, select Uninstall or Remove.
- This will delete the app from your device.
- Go to Google PlayStore or App Store.
- Search for the Plex app and reinstall it.
- That’s it.
On Windows PC:
- Open the Control panel.
- Go to Programs.
- Here select the “Programs and Features” option.
- Find the Plex app and right-click on it.
- From the drop-down menu, select Uninstall.
- Once done, wait for some time and reinstall the Plex app from its official website.
- That’s it.
That’s all you need to know about how to fix the “Plex media file format not supported” error.