Fix: PlayStation Store Not Loading PS5 (2024)

Are you encountering the PlayStation store not loading PS5 problem? If your answer is YES then you are in the right place.

Imagine a new game was released for PS5 and you are very excited to download and play the game on your console and find out the PlayStation store is not loading isn’t it frustrating?

Currently, it has been seen that some PlayStation 5 users encountering the issue while trying to access the store to download any game or do anything.

If you are also facing the same problem and looking to fix it then don’t worry as we have got you covered. In this guide, we will provide you with some effective troubleshooting methods to fix the PlayStation store not loading PS5 problem.

So, without any further ado let’s get started:

How to Fix the PlayStation Store Not Loading PS5 Problem

Apply the following troubleshooting methods to fix the PlayStation store not loading PS5 problem.

Method 1: Reboot Your Console

Sometimes simply restarting the console will do that trick and resolve all the minor issues and errors. If you are facing the PlayStation store not loading PS5 problem then we recommend you to perform a complete reboot of your console.

First, shut down the console and unplug the power cable from the socket. Now wait for a few seconds and then plug in back all the cables and start your console.

Once the console is started, go to the store and check if your problem is fixed.

Method 2: Check PSN Server Status

Sometimes users are encountering the issue while using the store in PlayStation 5 or other because the PSN server is down or under ongoing maintenance.

If rebooting the console does not fix your problem then you should visit PlayStation Network Website and check if all servers are up and running.

If you find issues with any server then you have to wait and try again after a couple of hours.

Method 3: Check Your Internet Connection

PlayStation requires a stable and high-speed internet connection to download any game or perform other processes. If you have issues with your internet connection then you may encounter various technical issues.

In such case, you need to check your your internet connection by performing a speed test. To do that, use any internet speed testers available on the internet.

After testing if you find slow and unstable internet then it must be the reason why you are facing this problem.

To fix the internet connection-related issues you should consider rebooting your WIFI router or switching to a wired connection if your console is connected to the internet wirelessly.

You can also test your internet connection within your PlayStation console. here is how you can do it:

  • From the home screen, go to Settings.
  • Navigate to Network.
  • Here, click on the Connection Status and select Test Internet Connection.
PlayStation Store Not Loading PS5
  • This will test your internet connection and show you the results.
PlayStation Store Not Loading PS5
  • That’s it.

Method 4: Update System Software

If you have pending system updates then it must be the reason why you are facing the PlayStation store not loading PS5. In that case, you can fix your problem by updating the system software.

Here is how you can do it:

  • Make sure your console is connected with a good internet connection.
  • from the home screen go to Settings.
  • Select System.
  • Then choose System Software.
  • Navigate to Software Update and Settings.
  • Select Update System Software.
  • This will check for the system update and update it if available.

Method 5: Sign Out and Sing Back Into Your PlayStation Accout

On social media handles like Reddit and Twitter, some users have reported that they can fix the PlayStation store not loading PS5 problem by logging out and logging back into their PlayStation account.

If you have come so far but are still facing the problem accessing the store in PS5 then you should try logging out and logging back into your PlayStation account.

Here is how you can Log Out to Your PlayStation account:

  • Go to Settings.
  • Then select Users and Accounts.
  • Scroll down and click Other.
  • Click Sign Out.
PlayStation Store Not Loading PS5
  • Now wait for a few minutes and Sing in back to your account.

Method 6: Try Another PSN Account

It may be possible that you are facing the issue because there is an issue with your account. In that case, you should try another PSN account.

Sing out your current account and sign in to another PNS accountant to check whether your problem is fixed or not.

Method 7: Contact Customer Support

If you have tried everything but still facing the PlayStation store not loading PS5 problem then you should contact PS5 Customer Support for expert assistance.

That’s all you need to know about how to fix the PlayStation store not loading PS5 problem.

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