Are you encountering the “pin message in Messenger not showing” problem? If your answer is YES then don’t worry as we got you covered.
Messenger is the most popular social networking platform that allows users to text, video chat, and share images and videos.
Messenger provides various features, one of these features is Pinned comments. Messenger allows users to pin messages including links and photos, in a chat to reference them later.
These pinned messages are pinned for everyone in the chat. However, recently some users have reported the “pin message in Messenger not showing” problem.
If you are also facing the same problem then you can fix it by using the methods mentioned below. In this guide, we will provide you with some effective troubleshooting methods that will help you resolve the “pin message in Messenger not showing” problem.
So, without any further ado let’s start troubleshooting this problem:
How to Fix the “Pin Message in Messenger Not Showing” Problem?
Use the following methods to fix the “pin message in Messenger not showing” problem.
Method 1: Restart the App
The majority of the time users are encountering issues like this because of the bugs and glitches present in the app. Fortunately, these glitches are temporary and you can fix them by simply restarting the app.
So close the messenger app and remove it from the quick menu. Wait for a few minutes and restart again to check if your problem is fixed or not.
If the problem persists then you can consider restarting your device as well.
Method 2: Check for Updates
The Pin Message feature is only available in the latest version of the Messenger app. If you are using the older version of the app then you may encounter various technical issues.
To check and update the Messenger app go to Google PlayStore or App Store and search for the Messenger App. Once you find the app, tap on the Update button next to the app name.
Once you tap on the Update button updating process will start. Wait for the process to be completed and open the app to check if your problem is fixed or not.
Method 3: Clear Cache Files
On social media, some users have reported that they can fix this problem just by clearing the cache files. If updating the Messenger app does not fix your problem then you should consider clearing the app cache.
To clear the cache files go to Settings > Apps > Manage Apps > Messenger > Storage > Clear Cache > Clear.
If you are an iPhone user go to Settings > General > iPhone Storage > Messenger > Offload App > Reinstall App.
Method 4: Contact Support
If you have tried restarting, clearing, and updating the Messenger app but are still unable to pin the messages then you should contact customer support for further assistance.
While contacting make sure to provide all information so that the support team will understand the scenario and provide you correct troubleshooting steps.
That’s all you need to know about how to fix the “pin message in Messenger not showing” problem.