Are you getting the Netflix error code UI3013? If your answer is YES then you are in the right place.
Netflix is one of the most popular streaming platforms where you can watch movies, TV shows, web series, and more.
This platform is used by millions of users worldwide to stream their favorite movies and shows.
Unfortunately, some Netflix users are encountering the error UI3013.
This error code appears on the web version of Netflix when users try to watch any movies or videos.
The worst part of this error is, that it prevents users from streaming their favorite entertainment content.
If you are also facing this error while trying to stream your favorite show, don’t worry.
In this guide, you’ll learn what causes the Netflix error code UI3013 and how to fix this error.
What Causes the Netflix Error Code UI3013?
You may encounter Netflix error code UI3013 for several reasons. Some of the most common reasons include:
- Issues with the server.
- Issues with your internet connection.
- Corrupted browser’s cache.
- Problematic extensions conflict with the browser’s functionality.
- Outdated version of the web browser.
How to Fix the Netflix Error Code UI3013?
If you are encountering the Netflix error code UI3013, here are some troubleshooting methods you can try.
Refresh the Web Page
You can start troubleshooting the Netflix error code UI3013 by refreshing the web page.
Sometimes users encounter issues or errors like this because of technical bugs and glitches.
You can resolve these glitches and minor issues by refreshing the web page.
Check the Server Status
If there is an issue with the Netflix server and the server is under maintenance or updates then you will encounter technical issues.
If refreshing the web page does not fix this error code then you should check the Netflix server status.
To do that, you can either visit the official status page of Netflix or use online tools to find the current status of the server.
If there is an issue with the Netflix server then there is nothing you can do to fix this error.
All you have to do is wait until the issues are fixed by the maintenance team.
Check Your Internet Connection
Poor and unstable internet connection may also cause various technical issues and errors.
If there is no issue with the Netflix server then you should consider checking your internet connection.
Use the internet speed tester to check your internet and apply suitable troubleshooting steps if you find any issues.
Clear Cache
Corrupted and outdated cache files stored in your web browser are also one of the reasons why you are unable to play videos.
In that case, clearing the cache files will possibly resolve your problem.
Here are the steps for clearing the cache files :
On Google Chrome
- Open the Chrome browser.
- Click on the Three Dots at the top right corner.
- Select More Tools from the menu and select “Clear browsing data…” under sub-menu.
- From the new tab select “Clear cached images and files”.
- Now click “Clear data” and select Clear.
- That’s it.
On Firefox
- Click the Menu button.
- Now, click Options and then select Privacy & Security.
- Find & choose Clear History at the bottom.
- Choose Everything under the Time range to clear.
- Check Cached Web Contents.
- Click Clear and wait for it to end.
- That’s it.
Disable Extensions
Sometimes third-party extensions and ad-ons may conflict with the browser’s functionality and cause various technical issues and errors.
In that case, disabling the problematic extensions will potentially fix your problem.
To do that, click on the three dots and select the Extensions option.
This will open a window where you can see all extensions installed in your web browser.
Disable all extensions one by one until you find the one that causing the issue.
Once you find the problematic extension, disable it or remove it from the web browser completely.
That’s all you need to know about how to fix the Netflix error code UI3013.