Is Nest Home Away Assist not working and you don’t know how to fix it? If your answer is YES then don’t worry you are in the right place.
Google Nest is a smart home device that allows users to manage their home. Google Nest provides various smart products such as smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers & security systems including smart doorbells, cameras, and smart locks.
Google Nest has one feature called Home Away Assist that allows users to control their Google Nest devices even if they are away from home.
Unfortunately, some users have reported the Nest Home Away Assist not working problem. If you are also facing the same problem then you can fix it by using the troubleshooting methods mentioned in this guide.
So, without any further ado let’s get started:
How to Fix the Nest Home Away Assist Not Working Problem
You must be encountering the Nest Home Away Assist not working problem for several reasons. It may be possible that you are unable to control your Nest products remotely because you have entered the home address incorrectly.
However, if you are facing the Nest Home Away Assist not working problem then you can fix it by using these methods:
Method 1: Make Sure to Enter the Home Address Correctly
If you are facing the issue using the Nest Home Away Assist feature then one of the main reasons could be that you have not entered the home address correctly.
To make this feature work properly you need to check all of your home address settings and make sure to enter the correct address details.
Method 2: It Will Only Work When No One’s At Home
The Nest Home Away Assist feature works only when no one is at home. It will switch off the Nest product automatically when you are at home.
This feature is generally used to secure your home. If you connect the camera with a Nest device then it will turn it on when no one is at home and turn the camera off when you or any of your family members are at home.
If the Nest Home Away Assist not working then the first thing you need to do is make sure no one is at home.
Method 3: Give Location Permission
To turn on and off the devices, the Google Nest Home Away Assist feature requires location permissions so that it will recognize whether you are at home or away from home.
It may be possible that you are facing the Nest Home Away Assist not working problem because your Google Nest app does not have the required permissions.
To allocate all required permissions, go to Settings > Apps > Manage Apps > Google Nest > App Permissions. Here you will see all the permissions that the Google Nest app has.
From here you can allow all the required permissions.
Method 4: Update the App
If everything is correct but still facing the same problem then the next thing you need to do is check if you are using the latest version of the app and update it if you are using the outdated version of the app.
To check and update the Google Nest app go to Google PlayStore and search for the Google Nest app. Tap on the Update button to update the app to the latest version.
If the update option is missing then you are already using the latest version of the Google Nest app.
Method 5: Try Different Mobile Device
It may be possible that the mobile device you are currently using has issues or is not compatible with Google Nest. In that case, you should try using a different mobile device and check if you are getting the Nest Home Away Assist not working problem or not.
Method 6: Contact Customer Support
If none of these methods works for you then you should contact Google Nest Customer Support for expert assistance.
That’s it, these are some troubleshooting methods that will help you resolve the Nest Home Away Assist not working problem.