The MySubaru app is a mobile application designed for Subaru vehicle owners, allowing them to manage and interact with their vehicles remotely.
MySubaru app aims to provide convenience, safety, and a seamless experience for Subaru owners by allowing them to control and monitor their vehicles from their smartphones.
It offers various features and functionalities that enhance the ownership experience.
Users can remotely start their vehicle, lock or unlock doors, activate the horn and lights, and even set climate controls.
The MySubaru app provides access to the vehicle’s health status, including maintenance reminders, service history, and diagnostic alerts.
However, many users are experiencing issues with the MySubaru app not working properly, if you are here for the same reason then don’t worry we got you covered.
In this guide, we will try to provide you with some effective solutions you can take to fix the MySubaru app not working problem.
Why MySubaru App Not Working?
There can be several reasons why the MySubaru app might not be working properly.
Here are some common reasons:
- App Server or Maintenance Issues
- Software Bugs or Glitches
- Internet Connection Issues
- App Version Compatibility Issue
How To FIx My Subaru App Not Working
here are some troubleshooting steps you can try to fix MySubaru app not working problem:
Restart MySubaru App:
Restarting the app, is a simple troubleshooting technique commonly used to resolve minor software glitches or issues with mobile applications.
Close the MySubaru app completely and make sure it is not running in the background and then relaunch it.
If you still confused here’s how to do that :
For Android Devices:
Open the Recent Apps screen by tapping the square navigation button or swiping up from the bottom of the screen.
Find the MySubaru app among the list of open apps.
Swipe up to remove the app from recents and close it.
For iOS (iPhone/iPad):
Swipe up from the bottom of the screen and pause in the middle of the screen until you see the app cards.
Swipe left or right to locate the MySubaru app. Swipe it up to close.
On devices with a Home button: Double-click the Home button to view the app switcher.
Find the MySubaru app and swipe it up to close.
After closing the app, reopen it from your device’s home screen or app drawer.
By doing this action essentially gives the app a fresh start and might resolve temporary issues.
Once you relaunch the app, check if the problem you were experiencing is solved or not.
Restart Your Device:
If restarting the MySubaru app doesn’t work for you, you can additionally restart your device as well.
Restarting your device helps to resolve temporary glitches or issues that may be affecting the performance of apps like MySubaru.
It can help in clearing out any software bugs or conflicts that might be causing the app to malfunction.
Here’s how to restart your device:
Android: The process might slightly different depending on the manufacturer, but generally, you can press and hold the power button until a menu appears.
Then select “Restart” or “Reboot” to restart your device.
iPhone (iOS): Press and hold the power button until you see the “slide to power off” slider.
Drag the slider, wait for your device to power off completely, then press and hold the power button again until the Apple logo appears to turn it back on.
When you do so, open the MySubaru app again and see if the issue is solved or not.
Check Internet Connection:
For the proper functioning of the MySubaru app, always make sure that your device has a stable internet connection, either through Wi-Fi or Mobile data.
A poor connectivity can affect the app’s performance.
If you are using Wi-Fi, make sure your device is connected to a reliable Wi-Fi network.
Go to your device’s settings, select Wi-Fi, and ensure that it’s connected to the correct network with a strong signal.
If you are using mobile data, check if your mobile data plan is active and that you have a strong cellular signal.
Check your device’s settings to ensure that mobile data is enabled.
Also some devices have settings that restrict data usage for specific apps.
Check your device’s settings to ensure that the MySubaru app is not restricted in terms of data usage.
By ensuring that your device has a stable and active internet connection, you can eliminate connectivity issues as a possible cause for the MySubaru app not working.
Update The MySubaru App:
Make sure you have the latest version of the MySubaru app installed on your device.
App updates contain bug fixes, performance improvements, security enhancements, and new features.
Updating the app regularly ensures that you have access to the newest features and improvements while potentially resolving any issues or bugs present in older versions.
Here’s how to update the MySubaru App:
For Android:
- Open the Google Play Store on your device.
- Tap the three horizontal lines at the top left corner.
- Select “My apps & games” from the menu.
- You will see a list of apps with available updates.
- Look for the MySubaru app.
- If an update is available, you’ll see an “Update” button next to the app.
- Tap it to install the latest version.
For iOS (iPhone, iPad):
- Open the App Store on your device.
- Tap on your profile picture or initials at the top right corner.
- Scroll down to find the list of apps with available updates.
- Look for the MySubaru app in the list. If an update is available, you will see an “Update” button next to it.
- Tap “Update” next to the MySubaru app to install the latest version.
After updating the MySubaru app, relaunch the app and check if the problem is solved.
MySubaru App Maintenance:
App maintenance or updates performed by the developers can lead to temporary issues or disruptions in the functioning of an app like MySubaru.
Check for any notifications or messages from the app developers regarding known issues or maintenance.
Usually, if an issue arises because of maintenance or an update, developers are actively working to resolve it. In such cases, you need to wait for the maintenance to finish.
Connect Your Phone Correctly With MySubaru App:
An incorrectly connected phone or issues with the connection between your phone and your Subaru vehicle could potentially cause the MySubaru app to not work properly.
The MySubaru app relies on a stable and proper connection between your smartphone and your Subaru’s onboard systems to function properly.
The MySubaru app uses Bluetooth connectivity to communicate with your Subaru vehicle.
If there are issues with the Bluetooth connection between your phone and the car, it could affect the app’s ability to send commands or receive information.
Check your phone’s Bluetooth settings and ensure that it’s properly connected to your vehicle.
Also, make sure that the MySubaru app has the necessary permissions enabled on your phone for it to communicate with your vehicle.
If the app does not have the necessary permissions on your phone such as “location services”, “Bluetooth access”, etc.
it might not function correctly when trying to communicate with your Subaru vehicle.
By ensuring that your phone and your Subaru vehicle are properly connected and configured, you can solve the MySubaru app not working problem.
Clear MySubaru App Cache/Data:
Clearing the app cache or data is a process that involves removing temporary files or resetting app settings that might be causing issues with the app’s functionality.
Clearing the cache can sometimes resolve issues related to corrupted data.
Here’s how to clear app cache and data :
Android devices:
Go to the “Settings” app on your Android device.
Scroll down or navigate to find and select “Apps” or “Applications.”
Look for the MySubaru app in the list of installed apps.
Tap on the MySubaru app. Inside the app info, you will find options like “Storage” Tap on it,
There you will see options “Clear Cache” Or “Clear Data”
Tap On Both Options
Please note that selecting this option will reset the app to its initial state, removing all user data, login credentials, and settings associated with the app.
Be aware that clearing data will log you out of the app, and you’ll need to log in again once you reopen it.
After clearing the cache or data, close the MySubaru app and relaunch it to see if the issue is resolved.
Reinstall The MySubaru App:
As a last resort, uninstall the MySubaru app from your device and reinstall it from the App Store or Google Play Store.
By uninstalling and reinstalling the app, you get a fresh copy of the application without any potentially corrupted data or settings that might have been causing the issue.
This process resolves persistent problems with apps that aren’t functioning properly due to glitches or errors in the previous installed version.
Contact Support:
If the issue still exists, reach out to MySubaru’s customer support.
They may be able to provide specific troubleshooting steps or inform you if there are any known issues affecting the app.