There are different ways to make your account secure, one of these is Two Factor authentication. It prevents users from login into accounts without entering the codes generated on their Microsoft Authenticator app. This will increase the security of your account and give you full control.
But what if the Microsoft Authenticator App does not generate the codes and you are unable to log in to your account?
There are some users who reported the Microsoft Authenticator App Not Showing Codes problem. If you are also facing the same problem then you can fix it by using the methods mentioned below.
You must be encountering this problem because of several reasons but the most common reasons are improper setup or an inaccurate device clock.
How to Fix the Microsoft Authenticator App Not Showing Codes Problem
Use the following methods to fix the Microsoft Authenticator App Not Showing Codes problem.
Method 1: Force Close And Reopen the App
It is possible that you are encountering the Microsoft Authenticator App Not Showing Codes problem because of technical glitches.
In that case, closing and reopening the app will resolve this problem. Here is how you can do it:
- Tap and hold the Authenticator app icon and select the Info option from the menu.
- This will open the page with multiple options related to app settings.
- Click on the Force Stop option from the bottom of your screen.
- Now reopen the app and see if your problem is fixed or not.
Method 2: Give Notification Permission to Microsoft Authenticator
It is possible that you are not getting the codes because the Microsoft app does not have notification permission to display the codes.
Follow the steps written below to give notification permissions to the Microsoft Authenticator app:
Android
- On your mobile phone long press the Microsoft Authenticator App icon.
- Select the Info option from the menu.
- Go to the Notification section.
- Tap on the toggle button next to the Allow Notification option.
- That’s it.
iPhone
- Open Settings on your iPhone and select the Authenticator App.
- Select the Notifications option.
- Enable the toggle next to Allow Notifications.
Method 3: Change the Date And Time
As I mentioned above you must be encountering the toggle Microsoft Authenticator App Not Showing Codes problem because your device date and time are incorrect.
To fix this problem you need to change the date and time of your mobile device. Use the following steps to change the Date and Time.
Android
- Open the Settings app and go to the General Settings option.
- Now select the Date & Time option.
- Toggle On the Automatic date and time option.
- This will set your device date and time automatically based on the selected region.
iPhone
- Open Settings and select the General option.
- Tap on the Date & Time option.
- Toggle ON the Set Automatic option.
Method 4: Clear Cache
Sometimes outdated and corrupted cache files also cause technical issues. In that case, clearing the cache files will be the potential fix for your problem.
To clear the cache files go to Settings > Apps > Manage Apps > Microsoft Authenticator > Clear data > Clear Cache > Clear.
Method 5: Reinstall the App
If you have followed all the methods mentioned above but still facing the same problem then you need to uninstall and Reinstall the app.
This will resolve all issues caused by corrupted or missing app files or other installation-related issues.
That’s it, we hope this guide helps you fix the Microsoft Authenticator App Not Showing Codes problem.