Are you encountering the London Marathon Tracker not working problem? If your answer is YES, you are in the right place.
London Marathon Tracker is an application that allows users to track friends or family who are taking part in the TCS Marathon.
This application also allows you to send a motivational Belief Booster to your friend or family member.
Unfortunately, the London Marathon Tracker stopped working and users are unable to track the runners.
In this guide, you’ll learn why is London Marathon Tracker not working and how to fix this problem.
Why Is the London Marathon Tracker Not Working?
There may be several factors that affect the London Marathon Tracker’s performance and prevent it from working properly.
Some of the most common reasons are:
- Down or under maintenance server.
- Issues with your internet connection.
- Outdated version of the app.
- Corrupted cache files stored in the app.
- Bugs and glitches are present in the device.
How to Fix the London Marathon Tracker Not Working Problem
If you are facing the London Marathon Tracker not working problem, use the following troubleshooting methods.
Restart the App
Bugs and glitches present in the app or device may lead you to face several technical issues.
You can fix these bugs and glitches by restarting the app. So exit from the London Marathon app and clear it from the quick menu.
Now, restart the app to check if your problem is fixed.
Check Server Status
If there is an issue with the London Marathon app server, you won’t be able to use its services.
If restarting the app does not fix your problem, check the current status of the London Marathon app server.
To do so, use the online tool called Downdetector.
This tool will show you the current status of the server based on the reports submitted by other users.
If you find any issue with the server and the server is down or under maintenance, you have to wait and try again after some time.
Check Your Internet Connection
If you have a slow and unstable internet connection, won’t be able to use some features in the London Marathon app.
You may be facing the London Marathon Tracker not working problem for the same reason.
In that case, you can fix your problem by rebooting your WIFI router.
If the problem persists, contact your ISP and ask them to fix your internet connection problem.
Update the App
An outdated version of the app may cause compatibility issues.
If you are using the outdated version of the London Marathon app, you can fix your problem by updating it to the latest version.
To update the app, open the Google PlayStore or App Store and search for the London Marathon app.
Once you find the app, tap on the Update button next to the app name.
Wait for the updating process to be completed and open the app to check if the problem persists.
Clear Cache
If you have not cleared the London Marathon app cache for a long time, it must be the reason why the London Marathon Tracker not working.
In that case, clearing the cache files will resolve your problem.
To do that, go to Settings > Apps > Manage Apps > London Marathon App > Storage > Clear Cache.
On your iPhone, go to Settings > General > iPhone Storage > London Marathon App > Offload App > Reinstall App.
Reinstall the App
If updating the app and clearing the app cache files does not fix your problem and you are still unable to use the London Marathon Tracker, you should consider uninstalling and reinstalling the app.
To uninstall the app, tap and hold the London Marathon app icon and select Uninstall or Remove from the menu.
Wait for some time and reinstall it from the Google PlayStore or App Store.
That’s it, we hope this guide helps you fix the London Marathon Tracker not working problem.