Fix KPLC Paybill Not Working (2024)

Are you facing the KPLC Paybill Not Working problem while trying to pay your electricity bills? If your answer is YES then don’t worry you are in the right place.

For the unversed, KPLC is a short form of Kenya Power and Lighting Company known as Kenya Power. It is a company that transmits, distributes, and retails electricity to customers throughout Kenya.

However, in the old days paying the bill was not an easy task Customers had to wait in lines every month to pay their postpaid electricity bills.

Thanks to the new online payment technology that allows customers to pay their electricity and any other bills from the comfort of their palm.

As long as you have a smartphone you can pay any bills with just a click of a few buttons, you don’t need to carry cash and wait in the bank lines.

Unfortunately, there are some consumers who are encountering issues while trying to pay their KPLC bills and reported the KPLC Paybill Not Working problem.

If you are also facing the same problem then don’t worry. In this guide, you’ll learn why is KPLC Paybill Not Working and how to fix this problem.

Why Is KPLC Paybill Not Working?

You must be encountering the KPLC Paybill Not Working problem for several reasons. Some of the most common reasons are:

  • Internet Connection Issue: It is possible that you are unable to complete the billing process because there is an issue with your internet connection.
  • Server-Side Issues: Sometimes KPLC server may encounter technical issues which is why you won’t be able to pay your monthly electricity bills and perform other managing tasks.
  • You Have Entered the Wrong Paybill Number: To pay your KPLC electricity bill you have to enter the paybill number. It is possible that you are facing this problem because you have entered the wrong KPLC Paybill number.

How to Fix the KPLC Paybill Not Working Problem

Irrespective of the reasons why you are encountering the KPLC Paybill Not Working problem, you can fix this problem by using the methods mentioned below.

Method 1: Check Your Internet Connection

As I said, you must be encountering the KPLC Paybill Not Working problem because there is an issue with your internet connection. In that case, the first thing you need to do is try checking your internet connection.

To do that you should consider performing a speed test. To do that you can use any internet speed tester you want there are tons of speed testers available on the internet.

After testing your internet connection if you find a slow and unstable internet connection then you can fix it by rebooting your WIFI router and contacting your ISP and asking them to fix your problem.

Method 2: Check Server Status

You can also consider checking the server status. It is possible that you are encountering issues while using any feature because of the down and under maintenance server.

To check the server status you can visit down detector website. This tool will show you the current status of KPLC’s server based on the report submitted by the users on the internet.

After checking the server status if you find any issues then you have to wait until the issues are fixed by the developer of this platform and try again after some time.

Method 3: Double-Check Paybill Number

It is the most common mistake that most users will make, it is possible that you are facing this problem and are unable to pay KPLC electricity bills because you have entered the KPLC’s pay bill number incorrectly.

If you have checked your internet connection and also checked the KPLC’s server status but there is nothing wrong then you should double-check if you have entered the Paybill number correctly or not.

That’s it, these are some simple but effective methods that you can try to fix the KPLC Paybill Not Working problem.

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