Kayo is a sports streaming service in Australia that provides live and on-demand streaming services. On this platform, you can watch over 50 different sports including AFL, NRL, cricket, rugby, football, basketball, golf, tennis, and more.
It is an excellent streaming service that runs without any issues but in recent times it has been seen that some users are experiencing the Kayo Global Rate Limit Exceeded error message.
This error message indicates that you have exceeded the number of concurrent streams that are allowed on your subscription. This error message is shown by the server to provide a balanced user experience to all subscribers.
If you are facing the Kayo Global Rate Limit Exceeded error then you are in the right place. In this guide, you’ll learn what causes the Kayo Global Rate Limit Exceeded problem and how to fix it.
What Causes the Kayo Global Rate Limit Exceeded Error?
There are plenty of reasons why you are encountering the Kayo Global Rate Limit Exceeded error. Some of the most common reasons are:
- Your Kayo Account Is Logged Into More Devices Than Your Subscription Allows: Kayo has multiple plans that you can purchase and you can log in to your account on a limited number of devices at a time. This number may vary depending on the subscription plans. It may be possible that you get this error message because you have logged in to your Kayo account on more devices than your subscription allows.
- You’re Sharing Your Kayo Account with Other People: Sometimes you share your subscription with your friends and family members and they are also watching Kayo at the same time which is why you have exceeded the limit.
- Bussy Server: When the Kayo server is overloaded and many users are watching live matches at the same time. Kayo limits users from using their accounts on more than one device to decrease traffic and provide a better user experience.
- Account-related Issues: If there is any issue related to your Kayo account then you will get the “Kayo Global Rate Limit Exceeded” error.
How to Fix the Kayo Global Rate Limit Exceeded Error
If you are encountering the Kayo Global Rate Limit Exceeded error then here are some methods that you can apply to fix it.
Method 1: Logout Your Kayo Account From Other Device
If you are Kayo account is logged in on more than one device then log out of your account from unnecessary devices. As I mentioned above, you might be getting this error message because you have logged in to your account on more devices than your subscription limit.
In that case, logging out from other devices will probably fix your problem.
Method 2: Upgrade Your Kayo Subscription Plan
If you want to use your account on multiple devices without any problem then you have to upgrade your subscription to a plan that allows you to stream Kayo on more than one device at a time.
Method 3: Check Server Status
As you know during the major sporting events thousands of users are streaming on Kayo at the same time which will increase the load on the server.
To prevent servers from collapsing and other issues Kayo limits the concurrent streams that are allowed for each account to ensure that everyone will get a better user experience.
If you are unable to stream on more than one device during the peak time and encountering the Kayo Global Rate Limit Exceeded error message then you must try again after some time.
Method 4: Update Kayo App
One of the most common reasons for encountering errors like this is an outdated version of the app. If you haven’t updated your Kayo app then you should try to fix this error by updating your Kayo app.
To update the Kayo app on your mobile device go to Google PlayStore or App Store, search for the Kayo app, and click Update if available.
Method 5: Contact Support
If you have tried everything but still facing the same error then the last thing you have to do is contact Kayo’s customer support and report your problem.
The support team will respond to your request as soon as possible and help you fix your problem and you will be able to stream your favorite sports on Kayo once again.
That’s it, we hope this guide helps you fix the Kayo Global Rate Limit Exceeded error.