The SALUS iT500 Smartphone controlled thermostat is designed to provide users with the flexibility to manage their heating system from anywhere and at any time.
Users can select from three preset heating schedules for easy setup or customize their own schedules according to their preferences.
The app enables scheduling for hot water with options for setting three on/off times and activating a boost function for up to 3 hours when needed.
Adding heating schedules is straightforward with options to select schedules for all days, follow a 5/2 pattern such as weekdays and weekends, or set individual schedules for specific days as per the user’s requirements.
The iT500 App for the SALUS iT500 thermostat aims to provide convenient control over heating schedules and hot water settings, allowing users to tailor their system to fit their daily routines and preferences using their smartphone.
However, many users are facing the issue where the IT500 App is not working, in this guide we will show you some effective troubleshooting methods to fix IT500 App not working problem.
How To Fix IT500 Plus App Not Working
Here are some general troubleshooting steps you can try to resolve the issue:
Restart the App:
Close the IT500 Plus App completely and then relaunch it.
Sometimes, restarting the app can resolve minor glitches.
which can often clear out temporary glitches or issues that might be causing it to malfunction.
Here’s how to restart an app on both Android and iOS devices:
Android:
Navigate to the Recent Apps Menu, you can access the Recent Apps menu by tapping the “Recent Apps” button, usually a square or three horizontal lines at the bottom of the screen.
Swipe through the list of recently used apps until you find the IT500 Plus App.
Swipe the app window to the side or tap the “X” close button on the app’s window to completely close the app.
Go back to your home screen or app drawer and tap on the IT500 Plus App icon to relaunch it.
iOS (iPhone/iPad):
On iPhones without a home button, swipe up from the bottom edge of the screen and pause slightly in the middle of the screen.
On iPhones with a home button, press the home button once.
Swipe left or right to locate the IT500 Plus App among your open apps.
On iPhones without a home button, swipe the IT500 Plus App’s preview upward to close it completely.
On iPhones with a home button, double click the home button and swipe the app’s preview upwards to close it.
Return to the home screen and tap on the IT500 Plus App icon to open it again.
Additionally, you can restart your device as well.
Sometimes, restarting your smartphone or tablet can fix various app related issues.
Try turning your device off and then back on again.
Check Internet Connection:
Make sure that your device has a stable internet connection.
Check the strength of your Wi-Fi or mobile data signal.
Low signal strength or intermittent connectivity can cause the app to malfunction or fail to load properly.
If you are using Wi-Fi, restarting your router or modem might help.
Turn it off, wait for a few seconds, and then turn it back on.
This process can refresh the connection and potentially resolve connectivity issues.
Update the IT500 Plus App:
Make sure that you are using the latest version of the IT500 Plus App.
Older versions can cause issues like app not working properly or can lead to certain errors or glitches.
By regularly updating the IT500 Plus App, you can ensure that you have access to the most recent improvements and fixes provided by the app developers.
Updating the app can often resolve performance issues, bugs, and compatibility problems that might be present in older versions.
Follow the steps to update the IT500 Plus App:
For Android Devices:
Open the Google Play Store on your device.
Tap on the menu icon three horizontal lines at the top left corner.
Select “My apps & games.”
Locate the IT500 Plus App in the list of installed apps.
If an update is available, you will see an “Update” button next to the app.
Tap on it to install the latest version.
For iOS Devices (iPhone, iPad):
Open the App Store on your device.
Tap on your profile icon at the top right corner.
Scroll down to see available updates.
If the IT500 Plus App has an update available, you will see it listed here.
Tap “Update” next to the app to install the latest version.
After updating the app, relaunch the IT500 Plus and check if it is working properly or not.
Check for Compatibility:
Make sure that your device meets the app’s compatibility requirements.
Sometimes, certain apps may not work optimally on older device models or operating systems.
To check compatibility:
For Android devices: Visit the IT500 Plus App page on the Google Play Store using your device.
The store typically displays compatible devices and the required Android version.
For iOS devices: On the Apple App Store, the app’s page will show the supported devices and the minimum required iOS version.
Clear App Cache or Data (For Android):
Clearing the app cache and data on an Android device can resolve issues with malfunctioning apps.
If you are using an Android device, go to Settings > Apps > IT500 Plus App > Storage.
Then, select “Clear Cache” and “Clear Data.”
Please note that clearing data will remove app settings and may require you to log in again.
Reinstall the IT500 Plus App:
If none of the above steps work, consider uninstalling the IT500 Plus App and then reinstalling it from the app store.
This process can resolve issues with the app installation.
By reinstalling the IT500 Plus App you ensure that you have a fresh installation, which can often resolve many issues causing the app to malfunction.
This process also ensures that you are using the latest version available in the app store.
Here’s how to reinstall the IT500 Plus App:
To Uninstall the App:
On Android: Go to Settings > Apps > IT500 Plus App.
Tap on the app and select “Uninstall.”
On iOS (iPhone/iPad): Long-press the IT500 Plus App icon on the home screen until it wiggles, then tap the “X” icon on the app and confirm to delete.
After uninstalling the app, restart your smartphone or tablet.
Download and Install the App Again:
Go to the respective app store for your device Google Play Store for Android or Apple App Store for iOS.
Search for “IT500 Plus” in the app store’s search bar.
Tap on the app, then select “Install” or “Download.”
Once the app is installed, tap on the app icon to launch it.
Sign in or set up the app as necessary. You might need to re enter your login credentials or set up the app preferences again.
After reinstalling the app, check if the problem you were experiencing has been resolved.
Contact Support Team:
If the problem persists, reach out to the app’s developer or support team.
They might have specific troubleshooting steps or be aware of ongoing issues that could be affecting the app.
That’s all we have in this guide, hope you found this helpful and one of these methods works for you and fixed your problem.