Electrify America is a company that operates an extensive network of electric vehicle (EV) charging stations across the United States.
The primary goal of Electrify America is to promote the adoption of electric vehicles by building a comprehensive and accessible charging infrastructure.
They offer various charging solutions, including fast chargers capable of providing high-power charging to EVs, making it more convenient for drivers to charge their vehicles quickly.
Electrify America plays a significant role in advancing the EV infrastructure in the United States, aiming to facilitate the transition to cleaner and more sustainable modes of transportation.
However, many people are facing issues with the Electrify America App not working.
Are you here for the same reason? If yes then don’t worry, in this guide we will show you some effective troubleshooting steps to solve the problem.
How To Fix Electrify America App Not Working
Here are several troubleshooting steps you can try to resolve the problem:
Check Internet Connection:
Make sure that your device has a stable internet connection, either through Wi-Fi or mobile data.
Poor connectivity can cause issues with app functionality.
If you are using Wi-Fi, check if your device is properly connected to a Wi-Fi network.
Go to your device settings and look for the Wi-Fi settings.
Make sure that your device is connected to a reliable Wi-Fi network with a strong signal.
If the Wi-Fi signal is weak or intermittent, try moving closer to the Wi-Fi router to improve the connection.
Additionally, restarting your Wi-Fi router might help resolve connectivity issues.
If you are using mobile data, check your device’s signal strength.
Sometimes, being in areas with poor network coverage can affect app performance.
Moving to an area with a better signal might resolve the issue.
Consider toggling the Airplane mode on and off or restarting your device to refresh the cellular connection.
Restart Electrify America App:
Close the Electrify America app completely and then reopen it.
Sometimes, a simple restart can fix minor glitches or temporary issues.
This process helps to clear any temporary data or glitches that might be affecting the app’s performance.
On iOS (iPhone/iPad):
To Force Close the App:
Double click the Home button for iPhones with a Home button.
Or swipe up from the bottom of the screen and pause in the middle for iPhones without a Home button to view the app switcher.
Swipe left or right to find the Electrify America app.
Swipe the app’s preview screen upward to close it completely.
To Relaunch the App:
Return to your home screen.
Tap on the Electrify America app icon to open it again.
On Android Devices:
To Force Close the App:
Open the Recent Apps menu by tapping the Recent Apps button, usually a square or three lines or swiping up from the bottom and holding.
Swipe left or right to find the Electrify America app.
Swipe the app upward to close it completely.
To Relaunch the App:
Return to your home screen.
Tap on the Electrify America app icon to open it again.
Additionally, Try restarting your smartphone or tablet.
This can help resolve various app related problems caused by temporary software glitches.
Check For Service Outages:
Visit the Electrify America website or their official social media channels to check if there are any reported service outages or maintenance activities that might be affecting the app’s functionality.
Many companies, including Electrify America, use social media platforms like Twitter, Facebook, or LinkedIn to communicate with their users.
Check their official social media accounts for any recent posts or updates regarding app issues, service outages, or maintenance notifications.
Companies often use these platforms to inform their users about ongoing problems and expected resolution times.
Update Electrify America App:
Check if there is an update available for the app in your device’s app store
Update the app to the latest version to fix any bugs or issues present in the older version.
Updating the app ensures that you have the recent features, bug fixes, and improvements provided by Electrify America.
Here how to update the Electrify America App:
For Android:
Open the Google Play Store app on your Android device.
Tap the menu icon three horizontal lines in the upper left corner of the screen.
Select “My apps & games” from the menu.
Look for the Electrify America app in the list of installed apps.
If an update is available, you will see the option to update the app next to it.
Tap “Update” to install the latest version.
For iOS (iPhone/iPad):
Open the App Store on your iOS device.
Tap on your profile picture or initials in the top right corner.
Scroll down to see the list of available app updates.
If the Electrify America app has an update available, it will appear in the pending updates list.
Tap “Update” next to the app to install the latest version.
After updating Electrify America, relaunch the app and check if the issue is resolved.
Clear App Cache And Data (For Android):
If you are using an Android device, you can try clearing the app’s cache and data.
Clearing the app cache and data on an Android device involves deleting temporary files and data that the app has stored on your device.
Sometimes, accumulated cache files and data can cause the app to malfunction or behave unexpectedly.
Clearing this cache and data can often resolve issues.
Go to Settings > Apps > Electrify America app > Storage, then tap on “Clear Cache” and “Clear Data”.
Note: This action erases all app data, including login information, settings, preferences, and downloaded content within the app.
You reset the app to its default state, and you will need to log in again.
After clearing the app’s cache and data, reopen the Electrify America app and check if the issue is resolved.
Reinstall Electrify America App:
As a last option, uninstall the Electrify America app from your device and reinstall it from the app store.
This can help resolve more persistent issues by installing a fresh copy of the app.
Remember that uninstalling the app will remove any app-specific data or settings stored locally on your device, so you might need to reconfigure preferences or log in again after reinstalling.
Here how to reinstall the app:
For Android devices:
Go to the home screen of your device.
Find the Electrify America app icon.
Tap and hold the app icon until a menu appears.
Select “Uninstall” or drag the app to the “Uninstall” option
Confirm the uninstallation when prompted.
To reinstall the app:
Open the Google Play Store on your Android device.
Use the search bar at the top to search for “Electrify America.”
Select the Electrify America app from the search results.
Tap the “Install” button to download and install the app on your device.
For iOS devices (iPhone or iPad):
Locate the Electrify America app on your home screen.
Press and hold the app icon until it starts shaking.
Tap the “X” that appears on the app icon.
Confirm the deletion of the app when prompted.
To reinstall the app:
Open the App Store on your iOS device.
Go to the “Search” tab and search for “Electrify America.”
Find the Electrify America app in the search results.
Tap the “Download” or “Get” button to reinstall the app on your device.
Contact Support:
If none of the above steps resolve the issue, consider contacting Electrify America’s customer support.
They might have specific troubleshooting steps or be aware of any ongoing issues with the app that they are working to resolve.
That’s all we have in this guide, hope one of these methods worked for you and fixed your problem.