Crypto.com is a very popular cryptocurrency exchange app that allows users to buy, sell, store, and trade digital assets.
However, like any other service Crypto.com app is also not immune from issues and problems. Recently, many Crypto.com users took to social media like Reddit and Twitter and reported the Crypto.com App not working problem.
If you are also facing the same problem and looking for a solution then you are in the right place.
In this guide, we will teach you why are you facing the Crypto.com app not working problem and how to fix it.
Why Are You Experiencing the Crypto.com App Not Working Problem?
You may be experiencing the Crypto.com App not working problem because of several reasons but the most common reasons are as follow:
- Issues with Crypto.com Server: One of the most common reasons for getting this problem is a server down or a server under maintenance.
- Issues with Your Internet Connection: Crypto.com is an online service that requires a stable and strong internet connection. It is likely that you are encountering the Crypto.com App Not Working problem because there is an issue with your internet connection and you are getting an unstable connection.
- Outdated App version: If you are using the outdated version of the app then you may encounter compatibility issues and be unable to use the app. In that case, you need to update your Crypto.com app to resolve these types of problems.
- Corrupted Cache Files: To provide a better user experience, Crypto.com stores data in the form of cache files. Sometimes the stored cache files get corrupted and start interfering with app functionality and causing issues. In that case, clearing the cache files will fix these problems.
How to Fix the Crypto.com App Not Working Problem
To fix the Crypto.com app not working problem, we have mentioned some methods that you can use one by one until you find the one that works for you.
Before you start troubleshooting your problem by using the methods mentioned below, we recommend you try restarting the app and device.
Sometimes you are encountering issues because of minor bugs or glitches present in your app or device. Restarting the app or device will probably resolve these temporary glitches and your problem will be fixed.
Method 1: Check Crypto.com Server Status
As I mentioned above, the most common reason for getting this type of problem is a server down or under-maintenance server.
If restarting your device does not fix your problem then the next thing you need to do is check for Crypto.com server status.
To do this, you can visit the Crypto.com official social media handle and see if they have mentioned any scheduled maintenance or check other users are having the same problem or not.
You can also use the down detector website to find the current server status of Crypto.com.
After testing, if you find issues in the server then you will have to wait until the issues in the server are resolved.
Method 2: Check Your Internet Connection
If the Crypto.com server is up and running but you are still experiencing the same problem then you need to check your internet connection.
You can also try switching to WIFI if you are using mobile data. If you already using the WIFI network then you check your internet connection.
It is likely that you’re getting this problem because of unstable or poor internet connection. In that case, you can try to fix this problem by restarting your WIFI router or contacting your Internet Service Provider for further assistance.
Method 3: Update Crypto.com App
If the Crypto.com server is up and running and you have a stable internet connection but still saving the Crypto.com App not working problem then you need to check and update your app.
Outdated version of the app could cause various technical issues. It is possible that you are facing this issue because you have pending updates.
In that case, you can update your Crypto.com app from the Google PlayStore or App Store.
Method 4: Reinstall Crypto.com App
If you have tried updating the Crypto.com app but still facing the same problem then you need to uninstall and reinstall the app.
It is possible that you are facing this problem because of corrupted or missing installation files. In that case, uninstalling and reinstalling the app will fix your problem.
To do so, go to Google PlayStore or App Store and search for the Crypto.com app. Once you find the app, tap on Uninstall button.
Wait for a few seconds and tap on the Install button. Now wait for downloading process to complete and see if your problem is fixed.
Method 5: Contact Support
If none of the above-mentioned methods works for you then the last thing you need to do is contact Crypto.com Customer Support for further assistance.
The support team will provide you with some troubleshooting steps that you can follow to fix your problem.
That’s it, we hope this guide helped you fix the Crypto.com App Not Working problem.