Chess.com is an online platform dedicated to the game of chess, offering a wide range of features and resources for players of all skill levels, from beginners to advanced players.
Users can play chess games online against other players from around the world.
Chess.com offers a wealth of learning resources such as video lessons, tutorials, articles, and interactive puzzles designed to help players improve their chess skills.
These resources cover various aspects of the game, including openings, tactics, strategies, and endgame techniques.
Chess.com fosters a vibrant and active community of chess players.
Users can join clubs, participate in forums, chat with other players, and engage in discussions on various chess related topics.
However, many people face the issue when trying to access the Chess.com website, the website is not working.
Are you here for the same reason? If yes then don’t worry we got you covered, in this guide you will learn some effective troubleshooting steps to resolve the issue.
How To Fix Chess.com Not Working
Here are several troubleshooting steps you can try to resolve the problem:
Check Your Internet Connection:
Make sure that your internet connection is stable and working properly.
Poor internet connectivity can cause issues with accessing Chess.com.
If you suspect an issue with your internet connection, try restarting your router or modem.
Unplug the power source, wait for a few seconds, then plug it back in. Wait for the device to restart and reconnect.
If possible, try accessing Chess.com from another device connected to the same network.
This can help determine if the issue is specific to a particular device or if it’s related to the network itself.
Sometimes, firewalls, parental controls, or security settings on your network might restrict access to certain websites or services.
Make sure that Chess.com isn’t being blocked by any network settings.
Check for Service Outages:
A server outage happens when the servers responsible for hosting a website, platform, or service are unavailable or experiencing technical difficulties.
When a server outage occurs, the affected service might become inaccessible or experience disruptions in functionality for users trying to access it.
When a server outage happens, the company responsible for maintaining the service,usually works to resolve the issue as quickly as possible.
Visit Chess.com’s official social media channels or their status page, to check for any reported service outages or maintenance activities that might be affecting the website or app.
Refresh The Page:
If you are using Chess.com on a web browser, try refreshing the page.
Sometimes, this simple step can resolve temporary glitches.
simply click the refresh button on your browser’s toolbar or use the keyboard shortcut:
Windows: Press Ctrl + R
Mac: Press Command + R
Alternatively, you can also right-click on the webpage and select “Reload” or “Refresh.”
Clear Cache and Cookies:
If you are using a web browser to access Chess.com, clear your browser’s cache and cookies.
Old or corrupted data in the cache might cause issues with the website’s functionality.
Here’s how you can clear cache and cookies in popular web browsers:
Google Chrome:
Click on the three dot menu icon in the top-right corner.
Go to “More tools” > “Clear browsing data.”
Select the time range (e.g., “All time” to clear everything).
Check the boxes next to “Cookies and other site data” and “Cached images and files.”
Click “Clear data.”
Mozilla Firefox:
Click on the three line menu icon in the top-right corner.
Go to “Options” > “Privacy & Security.”
Scroll down to the “Cookies and Site Data” section.
Click on “Clear Data.”
Check the boxes for “Cookies and Site Data” and “Cached Web Content.”
Click “Clear.”
Safari (on Mac):
Open Safari and go to “Safari” in the menu bar.
Select “Preferences” > “Privacy.”
Click on “Manage Website Data.”
Click “Remove All” to delete all cookies and website data stored in Safari.
Confirm the action when prompted.
After clearing the cache and cookies, revisit Chess.com and log in again if necessary to see if the issue has been resolved.
Update Browser:
Make sure you are using the latest version of your web browser.
Check for updates and install any available updates to ensure you have the most recent version, which can often resolve compatibility issues or bugs that may be causing Chess.com to not work correctly.
To update your web browser:
In Google Chrome:
Click on the three dot menu icon at the top right
Go to “Help,” and select “About Google Chrome.” Chrome will automatically check for updates and install them if available.
In Firefox:
Click on the menu icon (three horizontal lines),
Go to “Help,” and select “About Firefox.”
Firefox will check for updates and download them if there’s a newer version.
After updating the browser, visit Chess.com again and see if the issue is resolved.
Try Another Browser or Device:
If the issue persists, try accessing Chess.com from a different web browser or device.
Sometimes, the problem might be specific to a particular browser or device.
Sometimes, certain issues with websites can be browser-specific.
If Chess.com isn’t working correctly on one web browser, try accessing the website using a different browser.
(e.g., if you’re using Google Chrome, try Firefox, Safari, Edge, etc.).
Open the alternative browser, navigate to Chess.com, and see if the website functions properly. If it does, it suggests that the issue might be related to the original browser you were using.
If you are using Chess.com on a computer or laptop and encountering problems, try accessing the website from another device, such as a different computer, smartphone, or tablet.
Use a different device, connect to the internet, and access Chess.com.
If the website works fine on the alternate device, it indicates that the issue might be specific to the device you were using.
Disable Browser Extensions:
Sometimes, extensions can cause conflicts with certain websites.
Disable any browser extensions or add-ons that might be interfering with the functionality of Chess.com.
Open your web browser Google Chrome, Mozilla Firefox, Safari.
Locate the menu or settings option denoted by three vertical dots or horizontal lines.
And select “Extensions” or “Add-ons.”
You will see a list of installed extensions.
Disable all extensions by toggling them off or using the disable option provided by the browser.
After disabling the extensions, close and restart your browser.
Try accessing Chess.com again to see if the issue persists. If the website now works without any problems.
Contact Chess.com Support:
If none of the above steps resolve the issue,
reach out to Chess.com’s support team.
They might have specific troubleshooting steps or be aware of any ongoing issues that they are working to resolve.