Are you getting the Amazon error code 5004? If your answer is YES then don’t worry you are not alone.
Amazon Prime Videos is one of the popular streaming services that provides a wide range of entertainment contacts ranging from the latest blockbusters to on-demand movies and shows.
Like any other streaming service users often encounter technical issues and errors on Amazon Prime Videos as well.
One of the common errors that Amazon users encounter is Amazon error code 5004.
This hinders the users from streaming their favorite movies and presents a very distressing scenario for users.
If you are also getting the same error, you are in the right place.
In this guide, you’ll learn what causes the Amazon error code 5004 and how to fix this error.
What Causes the Amazon Error Code 5004?
Several factors may lead you to face the Amazon error code 5004. Some of the most common reasons include:
- Issues with your internet connection
- Firewall or Antivirus conflicts with the performance.
- Corrupted cached data stored in your web browser.
- Outdated application.
- Technical bugs and glitches.
How to Fix the Amazon Error Code 5004?
If you face the Amazon error code 5004, you can fix it using the methods mentioned below.
Restart Your Device
Sometimes users are encountering issues streaming on Amazon Prime because of the bugs and glitches present in their app and their device.
Fortunately, these glitches are temporary and can be fixed by restarting the app and your device.
To fix the Amazon error code 5004, the first thing you can do is restart the Amazon Prime app and check if the error is fixed.
After restarting the app if the error persists, try restarting your device as well.
Check Your Internet Connection
To stream online, you need to have a fast and stable internet connection.
If you have issues with your internet connection and get slow and unstable internet, you may encounter various technical issues are errors.
If restarting the app and device does not fix your problem, the next thing you can do is check your internet connection.
The best way to find the speed and stability of your internet connection is by performing a speed test.
Disable Firewall or Antivirus Software
Sometimes your device firewall or antivirus software becomes overprotective and starts conflicting with the performance of other programs.
You may encounter the Amazon error code 5004 because your device firewall or antivirus software installed on your device conflicts with Amazon Prime Video functionality.
In that case, you should try temporarily disabling the firewall or antivirus software installed on your computer and check if your problem is fixed.
If disabling the firewall will fix your problem you should change the settings and let Amazon pass through it.
Disable VPN
If you are using the VPN service to access the content on Amazon Prime which is not available in your region, it must be the reason why you are facing this problem.
Amazon Prime Videos does not allow users to use a VPN to access its service. If you are using the VPN then you can fix this error by disabling the VPN service.
Clear Browser’s Cache
If you are facing this error while streaming on Amazon Web, it must be the corrupted and outdated cache files that cause this error.
In that case, clearing the browser’s cache files will possibly resolve your problem.
Here are the steps to clear the Chrome browser’s cache files:
- Open the web browser.
- Click on the Three Dots at the top right corner.
- From the menu, select More Tools.
- Select “Clear browsing data…” from the sub-menu.
- From the appearing window, check “Clear cached images and files”.
- Click on Clear Data.
- Then select Clear to confirm the action.
Contact Support
If none of these troubleshooting steps works for you and you are getting the same problem, you should contact Amazon Prime Videos Customer Support for expert assistance.
That’s all you need to know about how to fix the Amazon error code 5004.