The Face RD App (Aadhaar FaceRD) is a secure, Android application developed by India’s UIDAI to perform facial authentication for Aadhaar-based services.
However, many users are facing the Face RD App Error 9724 when they try to do face authentication with Aadhaar.
If you are also troubled by the Face RD App Error 9724, then this guide is a must-read for you. Here we have shared the reasons and solutions to fix the RD App Error 9724.
To fix an Aadhaar Face RD app error 9724, ensure your front-facing camera is clean, try restarting your phone, verify your internet connection, and make sure other apps aren’t blocking the camera.
If the problem persists, contact the support team of the application you are using.
Without any further ado, let’s get started:
General Troubleshooting Steps
Here are some troubleshooting ways to resolve the FaceRD app error 9724:
Clean The Camera:
- Wipe the front camera lens with a soft, clean cloth.
- Make sure the camera lens is not blocked by any case or screen protector.
Restart Your Device:
A simple restart can often resolve temporary software glitches.
iPhone: Hold the Power + Volume Up buttons until the slider appears, then slide to turn off; wait several seconds to turn it back on again.
Android: Hold down the Power button until the Restart (Power Off) option appears and allow for shutdown. After several seconds, turn it back on.
This helps refresh your device and get it back on track
Re-install The Aadhaar FaceRD App:
- Uninstall the AadhaarFaceRD app from your device.
- Download and install the latest version of the app from the Google Play Store (for Android) or App Store (for iOS).
Check Internet Connectivity:
- Ensure a stable internet connection.
- Carry out a speed test to test the connection speed.
- Switch off your router and switch it on again to fix the issue.
- Try to switch from WiFi to mobile data, or if using mobile data, switch to a WiFi connection.
Close Other Apps:
Make sure no other applications are running in the background that could be interfering with the Aadhaar Face RD app’s access to the camera or network.
Check for App Updates:
- Ensure both the Aadhaar Face RD app and your phone’s operating system are updated to their latest versions.
- Update your phone’s operating system to the latest available version.
- Check the app store for any available updates for the AadhaarFaceRD app.
- Next, restart your device and try the Face RD authentication again.
Clear App Cache:
- Tap on Settings.
- Click on Apps and then on the AadhaarFaceRD app.
- Tap Storage & cache.
- Tap Clear cache.
- Check if the issue is fixed.
Try a Different Device:
If possible, try searching for the app on another device to see if it’s available.
Contact the UIDAI support:
If the Problem Persists, it may be a technical issue with the RD service, device, or backend.
Contact the UIDAI support helpline at 080-69368000 or reach out via email at support@rdserviceonline.com for personalised assistance.
How To Download the Aadhaar Face RD App?
Download the Aadhaar Face RD App from the Google Play Store or the AadhaarBAS App from the App Store/Google Play Store.
After installing, you can then use the Face RD service by opening the app and following the instructions for face capture.
It involves positioning your face in the frame, maintaining a neutral expression, and staying still during the process.
For Android Devices
- Go to the Google Play Store on your Android phone.
- Search for the “Aadhaar Face RD (Early Access) Application” from UIDAI.
- Install the app from the official link: uidai.
- Download the AadhaarBAS App:
- Search for and download the AadhaarBAS App from the Google Play Store.
- Use the Apps:
- Open either the Aadhaar Face RD app or the AadhaarBAS app to start the face authentication process.
For iOS Devices
- Download the Aadhaar Face RD App:
- Go to the App Store on your iOS device.
- Search for and install the Aadhaar Face RD App from UIDAI.
- Download the AadhaarBAS App:
- Search for and download the AadhaarBAS App from the App Store.
Tips For Successful Face Capture
- Stand facing the camera; your entire face must be within the designated frame.
- Keep your eyes open and your mouth closed.
- Remain still during the capture process.
- Follow instructions
Always use an Android device running Android 9 or above with 4GB+ RAM and a 13MP+ camera for best results.
The Aadhaar Face RD app may not be working due to various reasons. However, the above solutions will help fix the issue.