eBay is a leading global selling platform for online sellers, it matches buyers and sellers of goods and services. However, users are once again facing an issue with eBay. Currently, users are complaining about eBay descriptions not showing in app issue. If you’re also facing problems with eBay then here are some solutions to fix the issue.
eBay description not showing in the app could be an intentional change that eBay may have been testing. Other reasons behind the eBay description not showing in the app could be a server issue, an overflowing cache, an outdated app and more. Here are some solutions to fix the eBay descriptions not showing issues.
eBay Descriptions Not Showing In App – Fixes
Double Tap On Listing Title
If your eBay listings are missing descriptions then do try to double tap on the listing title.
Go into the listing and tap on the title twice quickly.
Your description will soon come up.
Clear eBay Cache
Over time, your app’s cache can accumulate, leading to loading issues. Clear your app’s cache and cookies, and check if the eBay descriptions not showing issue is solved.
- Press on the app and wait till a menu pops up.
- Confirm OK on removing the app option.
- The app willl be deleted.
- Go to the app store re-download the app and log in the cache will be cleared.
Android
- Go to Settings on your device and tap on storage.
- Click on Internal Storage under Device Storage.
- Tap Cached data and click on OK to confirm.
- The cache will be cleared.
Update App
Updating an app can also solve the eBay Listings missing descriptions in the app issue for you.
- Open the Play Store app.
- Locate eBay.
- Tap on eBay.
- If you see a pending update tap on update.
- The app will be updated to the latest version.
Update Chrome
- Open Chrome on your device.
- At the top right, Tap on More.
- Select Update Google Chrome.
- Tap on Update Google Chrome.
- Click Relaunch.
On Android
- Open the Play Store app.
- Tap on the profile icon.
- Tap Manage apps & device.
- Under Updates available find Chrome.
- Next to Chrome, tap on Update.
Change Browser
If you continue to face issues then do try to switch to an alternate browser and see if the issue is resolved.
You can try switching to Chrome if you are using Firefox, Safari or any other browser. Check if the eBay descriptions not showing error is resolved.
Disable Firewall
Sometimes, firewalls can block the app’s connection, see that eBay is allowed through your firewall.
- Open the Start menu.
- Type Windows Security.
- Press Enter.
- Tap on Firewall & and network protection.
- Click on Private Network.
- Disable toggle under Firewall.
- Tap on OK to save changes.
- Restart your computer to apply the changes.
Uninstall eBay
Uninstalling and Reinstalling an app often fixes minor bugs and the app works as new.
- On iOS go to Settings and then tap on General. Next, click on iPhone Storage. Tap on the eBay app and then click on Delete App.
- Go to Settings and then tap on Apps on Android device, select the eBay app, and tap Uninstall.
- Reinstall the app once again and check if the eBay descriptions not showing issue is solved.
Contact Customer Support
If the issue is not resolved with the above solutions then you must contact eBay’s policy experts Customer support team. Go to eBay’s Help & Contact page and share your problem with them.
They will soon help you in troubleshooting the issue with some simple solutions.
Hope the above solutions have helped fix the eBay descriptions not showing issue for you.