Are you encountering the Coinbase not showing my assets problem? If your answer is YES then you are in the right place.
Coinebase online platform for buying, selling, transferring, and storing cryptocurrency (crypto).
Coinebase is the largest cryptocurrency exchange in the United States in terms of trading volume.
This is one of the popular trading platforms used by millions of users worldwide.
Unfortunately, some users are encountering the issue and reported that Coinbase not showing asset problems.
If you are also facing the same problem and are unable to see your assets, don’t worry.
In this guide, we will show you why Coinbase is not showing my assets and how to fix this problem.
Why Is Coinbase Not Showing My Assets?
You may be encountering the issue and assets are not shown on Coinebase for several reasons. Some of the most common reasons include:
- Issues with your internet connection.
- Corrupted and outdated cache files cause this problem to appear on the Coinebase app or in your web browser.
- There are bugs and glitches present in your device.
- You logged in with another account.
- There is an issue with the Coinebase server.
How to Fix the Coinbase Not Showing My Assets Problem
If you are encountering the Coinbase not showing my assets problem then you can fix it using the methods mentioned below.
Restart the App or Refresh the Page
You may be encountering the issue and unable to see assets on Coinebase because of bugs or glitches in the Coinebase app or your web browser.
So you can start troubleshooting this problem by simply restarting the Coinebase app or refreshing the web page if you are using the web version of the Coinebase.
Restarting the app and refreshing the page will resolve all temporary bugs and glitches that cause this problem.
Check Your Internet Connection
Your assets are not seen on Coinebase because there is an issue with your internet connection that stops it from loading.
If restarting the app does not fix your problem then you should check your internet connection.
The best way to check the internet connectivity is by performing a speed test.
You can use any internet speed tester you want and test your internet connection.
After testing if you find any issues with your internet connection then you can fix it by restarting your WIFI router and turning on and off airplane mode.
If the problems persist then contact your ISP and ask them to resolve your internet connection problem.
Update the Coinebase App
If you are using the outdated version of the app then it must be the reason why you are encountering this problem.
To update the app go to Google PlayStore or App Store and search for the Coinebase app.
Once you find the app select Update and your app will update to the latest version.
If you can’t find the update button then you already using the latest version of the Coinebase app.
Clear Cache
If updating the app does not fix your problem then you should consider clearing the cache files.
Here is how you can clear the cache files:
On Coinebase App:
- First, open the Settings app.
- Go to Apps and select Manage Apps.
- Here you will see all the apps installed on your device.
- Find the Coinebase and select it.
- Go to Storage and select Clear Cache.
- That’s it.
On Web Browser:
- Open the web browser and click on the Three Dots at the top right corner.
- Now select More Tools and then Clear browsing data…
- Here check mark the Clear cached images and files.
- Then click Clear data.
- Now click Clear.
- That’s it.
Contact Customer Support
If none of these methods works for you then the last thing you can do is contact Coinebase Customer Support for further assistance.
That’s all we hope this guide helps you fix the Coinbase not showing my assets problem.