Are you facing the problem of ChargePoint App Not Working? If yes then don’t worry you are at the right place.
The ChargePoint app is an all-in-one electric vehicle (EV) charging app that seamlessly connects EV drivers to charging stations across various locations.
One of the primary features of the ChargePoint app is its ability to locate available charging stations nearby.
Users can search for charging stations based on their current location or a specified area.
However, many users are facing the problem of the ChargePoint app not working.
In this guide i’m going to show you some easy and effective solutions to fix this problem.
How To Fix ChargePoint App Not Working
Here are some steps you can try to fix the problem:
Restart the App:
Close the ChargePoint app completely and then reopen it.
Sometimes, restarting the app can help resolve minor glitches or bugs that may be causing it to malfunction.
Here follow the steps:
For Android devices: Access the recent apps screen, then swipe the ChargePoint App upwards or tap on the “Close All” or “X” button to force close it.
For iPhones: Swipe up from the bottom of the screen to access the app switcher, then swipe the ChargePoint App preview card upwards to close it.
Once you have closed the ChargePoint App, navigate back to your device’s home screen and launch the app again.
Check if the issue you were facing is resolved or not.
Restart Your Device:
If restarting the app doesn’t solve the problem, try restarting your device.
This can help refresh the device’s system processes and clear temporary cache files that might be affecting the app’s performance.
Here how to restart your device:
Android Devices:
- Press and hold the power button on your Android device until a menu appears.
- Depending on your device model and Android version, you may see options like “Restart,” or “Reboot.”
- Tap on the appropriate option.
- After your device powers off completely, wait for the device to restart.
iOS Devices:
- Press and hold the power button (also known as the side or top button) until you see the slider to power off.
- Drag the slider to power off your device.
- After your device powers off completely, wait a few seconds, then turn it back on by pressing and holding the power button until the Apple logo appears.
Once your device restarts, open the ChargePoint App and check if the issue persists.
Check Internet Connection:
Make sure that your device has a stable internet connection, either through Wi-Fi or mobile data.
A poor or intermittent connection could prevent the app from functioning correctly.
If you are using Wi-Fi, ensure that your device is connected to a reliable Wi-Fi network and if available switch to an Ethernet connection.
If you are using mobile data, make sure that your cellular signal strength is strong enough for data transmission.
Use a speed test website to check the speed and stability of your internet connection.
If you are experiencing issues with your home Wi-Fi network, try restarting your Wi-Fi router or modem.
This can often resolve connectivity issues caused by router glitches or network issues.
Check for Server Issues:
Sometimes, app malfunctions can be caused by server-side issues.
Check if ChargePoint’s servers are experiencing any downtime or maintenance by visiting their official website or social media channels.
If there is an ongoing issue, it might not be related to your device
If the issue is on their end, you may need to wait until it’s resolved.
Update the App:
Make sure that you have the latest version of the ChargePoint app installed on your device.
Developers frequently release updates to address bugs, improve performance, and introduce new features.
Updating the app to the latest version may resolve any issues you are experiencing.
Here follow the steps:
Android:
- Open Google Play Store on your device.
- Tap on the menu icon (usually three horizontal lines) located in the top-left corner of the screen.
- From the menu that appears, select “My Apps & Games.”
- Look for “ChargePoint App “ in the list.
- If an update is available for the ChargePoint App , you will see an “Update” button next to the app’s name.
- Tap on the “Update” button to initiate the update process.
- Follow the on-screen instructions to proceed with the update.
Once the update is complete, you can launch the ChargePoint App and check if the issue persists.
iOS:
- Tap on the “App Store” icon on your device’s home screen to open the App Store.
- Tap on the “Updates” tab.
- The Updates tab will display a list of available updates for your installed apps.
- If an update is available for ChargePoint tap the “Update” button next to its name.
Once the update is complete, you can launch the ChargePoint App and check if the issue persists.
Clear App Cache and Data (Android Only):
If the app continues to malfunction, try clearing its cache and data.
This will remove temporary files and reset the app to its default state.
Keep in mind that clearing app data will also delete any saved preferences or login credentials, so you may need to re-enter this information after clearing the data.
Here how to do so:
- Navigate to the Settings app on your Android device.
- Depending on your device, this option may be labeled as “Apps,” “Applications,” or “Application Manager.”
- Scroll through the list of installed apps until you find the ChargePoint App.
- Tap on it to open its settings.
- Within the ChargePoint app settings, you should see an option labeled “Storage” or “Storage & cache.”
- Tap on this option.
- Tap on “Clear Cache” and “Clear Data” to remove the temporary files stored by the app.
After clearing the cache and/or data, close the Settings app and try reopening the ChargePoint App to see if the issue has been resolved.
Reinstall the App:
If the problem still persists, try completely uninstalling the ChargePoint app and then reinstalling the fresh app.
This can help resolve any corrupted files or installation issues.
Here follow the steps:
On Android:
- Open the Settings app on your device.
- Scroll down and select “Apps” or “Applications.”
- Find and tap on the ChargePoint App from the list of installed apps.
- Tap on “Uninstall” and confirm the action when prompted.
- Open the Google Play Store.
- Use the search function to find the ChargePoint App.
- Once you locate the app, tap on it to open its store page.
- Tap the “Install” button to download and install the app on your device.
- Wait for the installation process to complete.
On iOS:
- Press and hold the ChargePoint App icon on your home screen until it starts shaking.
- Tap the “X” icon on the app’s icon.
- Confirm the uninstallation when prompted.
- Open the Apple App Store.
- Use the search function to find the ChargePoint App.
- Once you locate the app, tap on it to open its store page.
- Tap the “Get” button to download and install the app on your device.
- Wait for the installation process to complete.
After the app has finished installing, tap on the ChargePoint App icon on your home screen or app drawer to launch it.
Log in with your credentials, if required and check if the issue persists.
Contact ChargePoint Support:
If none of the above steps resolves the issue, reach out to ChargePoint’s customer support for further assistance.
They may be able to provide specific troubleshooting steps or investigate any underlying issues affecting the app’s functionality.