Bigpond is a trusted brand name of Telstra Communications in Australia. It is known for its services in running networks, selling mobiles, television, internet services and more. But above all, it is known for its superior email services that are spread far and wide. But currently, users are complaining about Bigpond emails not working issue.
Many users are facing errors such as Bigpond emails not sending, unable to login to the Bigpond email account, Bigpond email server not responding and more.
If you are experiencing the ‘Bigpond Emails not working’ issue, check out our guide to discover how to fix the ‘Bigpond Emails not working’ issue.
Reasons For Bigpond Emails Not Working Issue:
There are many reasons for Bigpond Emails not working issue, we have listed some of them below.
- Slow and Unstable Internet Services
- Server Down of Telstra Bigpond Email Services
- Outdated Bigpond Emails
- Incorrect Username Or Password.
- Overloaded Cache
How To Resolve Bigpond Emails Not Working Issue
Here are some solutions to resolve the Bigpond Emails not working issue, follow them step by step and the error will be solved.
Connect To Strong Network Connections
A steady and strong network connection is important for the Bigpond email services to function without any glitches.
- Ensure that your internet connection is stable.
- If you’re using Wi-Fi, restart your router to solve the issue.
- Or switch from WiFi to Ethernet
- If you are using a VPN switch it off.
- Check if the issue is resolved.
Server Status
Check Bigpond Emails server status if it is down then you will have to wait till services are restored
- Bigpond Emails servers could be down or under maintenance.
- You can check the server status of Bigpond Emails on Downdetector.
- If the server is down then there is nothing you can do except wait.
- The Bigpond Emails team is trying to solve the issue for you.
- They will soon have the servers up.
Clear Cache:
- Clear the cache of Bigpond Emails
- Go to Settings
- Go to Apps or Applications.
- Tap on Bigpond Emails
- Click on Storage and cache
- Tap on Clear Cache.
Update Bigpond Emails
If you are using the Bigpond Emails ensure that it is the latest version.
- Go to the main menu
- Select Settings.
- Select Bigpond Emails.
- Select Bigpond Emails Update.
- Tap on Update
- The app will soon be updated.
Use Different Browser
If Bigpond Emails is not opening in the current browser. Try to use it in a different browser to resolve the error. As different browsers such as Firefox, Chrome, Edge, Safari, Opera, Brave and Internet Explorer use different rendering engines, Bigpond Emails may be compatible with some other browsers.
Reset Bigpond Email Pasword
If your Bigpond email password is showing an error you may have forgotten your password or your account has been hacked. The only option is to set a new password.
- Open your browser and visit the https://signon.telstra.com.au/login
- Fill in your username and tap on continue
- You will soon be directed to a form where you can fill in your username and password to log into your account.
- But as you need to reset your password, tap on the reset password option.
- On the next page fill in your username and tap on I am not a robot
- Click on the send button
- Telstra will soon send you a link to reset your password.
- Open the link and create a new password.
- Next visit Telstra Bigpond Email and fill in your username and the new password.
- You will now be able to enter your account.
Contact Customer Support:
If none of the above steps work then you need to contact Telstra Bigpond Email Customer Service You can mail them on their official email and explain your problem in detail. hey will soon revert with some simple steps and solve your problem.
We hope that you have found this article helpful in solving the Telstra Bigpond Email issue.